Refund & Cancellation Policy
Last updated: July 5, 2026
We want billing to feel fair. Here's exactly how cancellations and refunds work at Spellframe.
1. Cancel anytime
You can cancel a subscription at any time from your account or by contacting us. When you cancel:
- Your plan stays active until the end of the period you've already paid for — you're not cut off immediately.
- You are not charged again after cancellation.
- You keep any unused Sparks already in your account.
2. Our general policy
Sparks and subscription payments buy a digital service that is delivered instantly (compute time to generate your sites). Because of that, purchases are generally non-refundable once Sparks have been added to your account or a subscription period has begun.
3. When we will refund you
A strict "no refunds, ever" policy isn't fair, and we don't run one. We will promptly refund or correct a charge in situations like these:
- You were charged after you canceled — if a cancellation didn't take effect and you were billed for a renewal you didn't want, we'll refund that charge.
- Accidental or unwanted upgrades — if you were charged for a plan or purchase you didn't intend, tell us and we'll make it right.
- Duplicate charges — billed twice for the same thing.
- Unauthorized charges — a payment you didn't make or authorize.
- Undelivered Sparks or a technical failure on our end — if you paid but the Sparks weren't credited, or the service was unusable because of our error.
- Billing mistakes — any error on our side.
If your situation isn't listed but feels unfair, still reach out — we'd rather sort it out with you than leave you stuck.
4. How to cancel or request a refund
Cancel from your account settings, or email us at support@spellframe.app. To request a refund, email the same address within 14 days of the charge with your account email and a short description of what happened. We aim to respond within 2 business days, and approved refunds are returned to your original payment method (typically 5–10 business days via Stripe).
5. Free plan
The free plan and your initial free Sparks cost nothing, so there's nothing to refund there. You can stop using Spellframe at any time.
6. Chargebacks
If something's wrong with a charge, please contact us first — we can almost always resolve it faster than a bank dispute.
7. Contact
Questions about billing? Email support@spellframe.app.